Meet Your Instructor: Summer Cordero

Summer Cordero is a highly skilled CSR and Dispatch Specialist with over a decade of experience in call center operations, dispatch, and office management. Starting her career handling up to 400 inbound calls a day in a fast-paced medical transportation environment, she developed exceptional communication and problem-solving skills. Summer later joined a leading HVAC, electrical, and plumbing company in Minnesota, where her work in the office helped grow the business into a $20 million per year residential service powerhouse. With a booking rate of over 90%, she mastered dispatching the right person to the right job, maximizing both service income and customer satisfaction. During this event, Summer will teach the exact processes she used to achieve these results.

Who’s This Event For?

This event is designed for CSRs, dispatchers, and service companies who are serious about:

• Increasing booking rates
• Prioritizing high-value service opportunities
• Maximizing service income by smartly dispatching the right technician to the right job
• Delivering 5-star customer service, every time

This event will be a 3 day interactive experience with your office team that will focus on bringing your CSRs and Dispatchers into a clear understanding of each role and how they work with each other. You will gain valuable insight into the metrics that push a successful and cohesive customer service department while learning how to take, handle, book and dispatch calls. This is a high level in-depth course that will set up you or your team to deliver high value service, increase lead revenue, and sell more memberships while increasing booking rates dramatically and lowering abandoned calls.

Why Attend Our Virtual Event?

• Interactive Training: Experience live role-playing scenarios, ask questions during dedicated Q&A sessions, and apply real-world skills in real-time.
• Proven Expertise: Learn directly from Summer Cordero, a leader who helped build a $20M company while maintaining a 90+% booking rate and maximizing revenue through efficient dispatch.
• Practical Tools: Receive valuable resources at the end of the course, including presentation slides, a post-training implementation guide, a classroom workbook, and KPI goals to help you implement what you’ve learned.
• Knowledge Testing: Your skills will be tested and graded with a pass/fail system, ensuring that you leave the course confident and ready to apply the processes taught.

If you want to take your customer service and dispatching operations to the next level, this event is for you. Don’t miss this opportunity to gain actionable insights from an industry expert!