This is a top-to-bottom course for Field Sales Representatives explaining the entire role and the processes that guide FSRs in achieving high in-home tickets and close rates while delivering 5-star service.
This module is your comprehensive guide to becoming a high-performing Field Sales Representative (FSR). Whether you’re new to the role or looking to refine your skills, this course is designed to equip you with the tools, knowledge, and techniques to excel in every aspect of the sales process. You’ll begin by understanding the pivotal role of an FSR, not just as a salesperson but as a trusted advisor who helps customers make informed decisions that enhance their lives and homes.
You’ll learn how to navigate and differentiate between tech-generated and marketed leads, ensuring seamless handoffs and maximizing the potential of every opportunity. Preparedness is key in sales, so we’ll cover the essential tools and supplies you need to establish credibility and handle any situation with confidence. Beyond the technical, this module emphasizes the importance of soft skills—building rapport, listening actively, and communicating effectively to earn trust and create meaningful connections with customers.
Dive into the psychology of consumer behavior, exploring buying types and the principles of influence to tailor your approach for maximum impact. The module provides a step-by-step guide to the in-home sales process, teaching you how to conduct thorough surveys, uncover hidden problems, and craft personalized solutions that resonate with your customers. You’ll learn to present 3-5 tailored options that address customer needs and desires, setting the stage for a successful close.
Objections are a natural part of sales, and you’ll develop strategies to handle them with confidence—both by preventing objections before they arise and overcoming them when they do. You’ll gain a clear understanding of why objections occur and how to turn them into opportunities to build trust and secure the sale. Additionally, you’ll master the strategic use of discounts, learning when and how to offer them without compromising the perceived value of your solutions.
The module concludes with a focus on what sets exceptional sales professionals apart. You’ll explore advanced techniques, including leveraging rebates, energy programs, and product knowledge, as well as refining your negotiation skills. By the end of this training, you’ll be equipped with a proven framework for success, empowering you to consistently meet and exceed your sales targets while delivering a 5-star customer experience.
Whether you’re aiming to enhance your closing rate, increase your average ticket size, or position yourself as a trusted expert in the field, this module will provide you with the actionable insights and strategies to achieve your goals.
