Learn how to master the inside sales process, from qualifying leads to creating seamless handoffs to Field Sales Representatives (FSRs). They will explore the key differences and collaborative dynamics between ISRs and FSRs, emphasizing how each role complements the other to close deals and enhance the customer experience. This module also delves into the psychology of sales, incorporating principles from experts like Robert Cialdini, Chris Voss, and Dan Pink to help ISRs connect with customers, influence decisions, and negotiate effectively.
This module provides a comprehensive education in the art and science of Inside Sales, equipping Inside Sales Representatives (ISRs) with the skills, knowledge, and strategies to excel in their role. Inside sales is more than just answering calls—it’s about building relationships, understanding customer needs, and creating opportunities that drive business growth. This module explores the fundamentals of what inside sales is, why it’s a vital part of the sales process, and how ISRs can consistently deliver exceptional results.
Participants will learn how to master the inside sales process, from qualifying leads to creating seamless handoffs to Field Sales Representatives (FSRs). They will explore the key differences and collaborative dynamics between ISRs and FSRs, emphasizing how each role complements the other to close deals and enhance the customer experience. This module also delves into the psychology of sales, incorporating principles from experts like Robert Cialdini, Chris Voss, and Dan Pink to help ISRs connect with customers, influence decisions, and negotiate effectively.
The course emphasizes the importance of clear communication, active listening, and empathy in building trust with customers. Participants will develop the skills to overcome objections, qualify high-value leads, and ensure a smooth customer journey from start to finish. Metrics for success, time management, and the importance of alignment between inside and field sales teams are also covered, ensuring ISRs have a clear path to continuous improvement and career growth.
By the end of this module, ISRs will understand what makes their role essential, how to execute it with precision, and how to contribute to the broader sales team’s success. This training is designed to empower ISRs to maximize their impact, achieve their goals, and play a pivotal role in the company’s growth and reputation.
