CSR & Dispatcher Virtual Success Event
Meet Your Instructor: Summer Cordero Summer Cordero is a highly skilled CSR and Dispatch Specialist with over a decade of experience in call center operations, dispatch, and office management. Starting her career handling up to 400 inbound calls a day in a fast-paced medical transportation environment, she developed exceptional communication and problem-solving skills. Summer later joined a leading HVAC, electrical, and plumbing company in Minnesota, where her work in the office helped grow the business into a $20 million per year residential service powerhouse. With a booking rate of over 90%, she mastered dispatching the right person to the right job, [...]