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X-WR-CALDESC:Events for Pathway Partners Group
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DTSTART;TZID=UTC:20250317T080000
DTEND;TZID=UTC:20250319T170000
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CREATED:20241230T232847Z
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UID:3034-1742198400-1742403600@pathwaypartnersgroup.com
SUMMARY:LIVE: Operations Manager Training Event
DESCRIPTION:Are you ready to elevate your skills and transform your role as an Operations Manager? Join us for a comprehensive three-day live training event designed to equip you with the tools\, strategies\, and leadership techniques needed to drive operational excellence and achieve sustainable growth in your business. \nThis training covers the fundamentals and advanced practices of operations management\, focusing on the role’s core responsibilities and the strategies for effective leadership. Learn to create a streamlined\, efficient\, and profitable operation by mastering key areas like: \n\nDefining the Role and Function of an Operations Manager\nUnderstand the critical impact of the Operations Manager on business success\, including task prioritization\, decision-making\, and managing cross-departmental collaboration.\nLeadership and Team Building\nDevelop the skills to inspire\, motivate\, and lead your team effectively. Learn how to cultivate a strong company culture and foster accountability at every level.\nStrategic Planning and Goal Setting\nDiscover methods for creating realistic\, actionable goals and aligning them with the company’s vision and objectives.\nProcess Optimization and Systems Management\nLearn how to evaluate and improve workflows\, implement SOPs\, and ensure consistent execution across all departments.\nFinancial Management and Metrics\nDive into operational financials\, including budgeting\, job costing\, and KPIs\, to manage profitability and control expenses.\nEffective Communication and Conflict Resolution\nBuild strategies for clear communication with staff and leadership\, and learn to address challenges with confidence and professionalism.\nCrisis Management and Problem Solving\nEquip yourself with tools to manage unexpected issues\, minimize downtime\, and adapt to evolving business environments.\n\nThis immersive experience will include role-playing scenarios\, interactive workshops\, and practical exercises to apply your learning immediately. You’ll leave with a clear action plan and the confidence to take your operations management skills to the next level. \nWho Should Attend?\nThis event is ideal for aspiring\, new\, or experienced Operations Managers in the home services industry or related fields who are looking to refine their skills and drive business success. \nReserve your spot now and take the first step towards operational excellence!
URL:https://pathwaypartnersgroup.com/event/live-operations-manager-training-event/
CATEGORIES:Operations,Operations Manager
ATTACH;FMTTYPE=image/jpeg:https://pathwaypartnersgroup.com/wp-content/uploads/2024/12/liveeventoperations1.jpg
ORGANIZER;CN="Pathway Partners Group":MAILTO:invest@pathwaypartnersgroup.com
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DTSTART;TZID=UTC:20250123T080000
DTEND;TZID=UTC:20250123T170000
DTSTAMP:20260616T051645
CREATED:20250102T163605Z
LAST-MODIFIED:20250102T163605Z
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SUMMARY:VIRTUAL: Sales Training: Objection Handling
DESCRIPTION:Join us for a one-day\, highly interactive live Zoom session designed for in-home field sales professionals (e.g.\, comfort advisors) who want to increase their close rates and boost average ticket sales. We’ll explore why objections arise in the first place\, practical ways to handle them on the spot\, and proven strategies to prevent them by refining your in-home sales process. \nWho Should Attend \n\nField sales reps\, comfort advisors\, and home services professionals\nAnyone looking to improve their close rate and average sale amount\nSales teams or individuals who frequently encounter objections and want a clear\, repeatable process to navigate them\n\nWhat You’ll Gain \n\nClear Understanding of Why Objections Occur\nUncover the main reasons behind objections and learn how to address the root causes before they surface.\nActionable Techniques to Overcome Objections\nMaster straightforward\, effective responses that reduce friction and guide the conversation toward a successful close.\nStrategies to Prevent Objections\nDiscover how to tailor your in-home sales process—from building rapport to clarifying value—to eliminate common objections before they even come up.\nTactics for Both “Real” and “Smoke-Screen” Objections\nLearn how to differentiate between genuine concerns and those that mask deeper hesitations\, and respond effectively to each.\nBoost Close Rates & Increase Ticket Sizes\nImplement best practices that lead to more conversions while maximizing the value of each sale.\n\nFormat & What to Expect \n\nInteractive Live Zoom Session: A single day of expert-led training with plenty of opportunities for Q&A.\nRole-Play & Real-Life Scenarios: Practice handling top objections in a supportive environment.\nResources & Templates: Receive objection-handling scripts and checklists you can apply immediately.
URL:https://pathwaypartnersgroup.com/event/virtual-sales-training-objection-handling/
LOCATION:Virtual Event ZOOM
CATEGORIES:Sales
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ORGANIZER;CN="Pathway Partners Group":MAILTO:invest@pathwaypartnersgroup.com
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DTSTART;TZID=UTC:20250115T080000
DTEND;TZID=UTC:20250117T153000
DTSTAMP:20260616T051645
CREATED:20241017T182206Z
LAST-MODIFIED:20241230T231649Z
UID:2683-1736928000-1737127800@pathwaypartnersgroup.com
SUMMARY:CSR & Dispatcher Virtual Success Event
DESCRIPTION:Meet Your Instructor: Summer Cordero\nSummer Cordero is a highly skilled CSR and Dispatch Specialist with over a decade of experience in call center operations\, dispatch\, and office management. Starting her career handling up to 400 inbound calls a day in a fast-paced medical transportation environment\, she developed exceptional communication and problem-solving skills. Summer later joined a leading HVAC\, electrical\, and plumbing company in Minnesota\, where her work in the office helped grow the business into a $20 million per year residential service powerhouse. With a booking rate of over 90%\, she mastered dispatching the right person to the right job\, maximizing both service income and customer satisfaction. During this event\, Summer will teach the exact processes she used to achieve these results. \nWho’s This Event For?\nThis event is designed for CSRs\, dispatchers\, and service companies who are serious about: \n\nIncreasing booking rates\nPrioritizing high-value service opportunities\nMaximizing service income by smartly dispatching the right technician to the right job\nDelivering 5-star customer service\, every time\n\nThis event will be a 3 day interactive experience with your office team that will focus on bringing your CSRs and Dispatchers into a clear understanding of each role and how they work with each other. You will gain valuable insight into the metrics that push a successful and cohesive customer service department while learning how to take\, handle\, book and dispatch calls. This is a high level in-depth course that will set up you or your team to deliver high value service\, increase lead revenue\, and sell more memberships while increasing booking rates dramatically and lowering abandoned calls. \nWhy Attend Our Virtual Event?\n\nInteractive Training: Experience live role-playing scenarios\, ask questions during dedicated Q&A sessions\, and apply real-world skills in real-time.\nProven Expertise: Learn directly from Summer Cordero\, a leader who helped build a $20M company while maintaining a 90+% booking rate and maximizing revenue through efficient dispatch.\nPractical Tools: Receive valuable resources at the end of the course\, including presentation slides\, a post-training implementation guide\, a classroom workbook\, and KPI goals to help you implement what you’ve learned.\nKnowledge Testing: Your skills will be tested and graded with a pass/fail system\, ensuring that you leave the course confident and ready to apply the processes taught.\n\nIf you want to take your customer service and dispatching operations to the next level\, this event is for you. Don’t miss this opportunity to gain actionable insights from an industry expert!
URL:https://pathwaypartnersgroup.com/event/csr-dispatcher-training-event-home-service/
CATEGORIES:Customer Service Representative
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DTSTART;TZID=UTC:20250108T080000
DTEND;TZID=UTC:20250110T140000
DTSTAMP:20260616T051645
CREATED:20241016T155136Z
LAST-MODIFIED:20250102T231030Z
UID:2658-1736323200-1736517600@pathwaypartnersgroup.com
SUMMARY:4-4 Home Service Technician Ultimate Service Virtual Event
DESCRIPTION:Are your techs missing sales opportunities in the field? Are you looking for a proven process to help your team close more deals without being pushy? \nJoin us for the 4-4 Ultimate Service Process\, a virtual training designed specifically for home service professionals like HVAC\, plumbing\, and electrical technicians. This immersive event will teach your team how to navigate the in-home sales process from start to finish with confidence\, delivering results you can see in your bottom line. \nWhat Will Your Techs Learn?\n\nThe 4-Part In-Home Technician Process: From the moment they park the service vehicle to closing the sale\, your techs will follow a clear\, step-by-step process that builds trust and drives sales. They’ll learn to present options\, overcome objections\, and close deals—all while delivering exceptional 5-Star service.\nUnderstanding Every Type of Customer: Whether they’re dealing with loyal customers\, impulse buyers\, or the hardest-to-convert window shoppers\, your techs will be equipped with strategies to tailor their approach\, increase customer satisfaction\, and boost sales conversion.\nBuilding Options That Sell: Your techs will learn how to create service options that lead customers to say “yes” to higher-value solutions\, using a proven technique to present from the top down. This method helps them overcome objections while making customers feel confident in their decisions.\nSales Psychology in Action: Using principles of influence like reciprocity\, social proof\, and scarcity\, your team will learn to close sales naturally\, without feeling pushy or salesy.\nDiagnosing with Confidence: With hands-on training in troubleshooting and diagnostics\, your techs will be able to identify and explain HVAC system failures to customers\, positioning themselves as trusted experts who solve problems on the spot.\n\nWhy Send Your Team?\n\nMore Closed Deals\, Less Guesswork: Equip your techs with a repeatable process that takes the guesswork out of sales and ensures they maximize every opportunity.\nBoost Your Bottom Line: A well-trained team means more closed sales and higher-ticket repairs\, driving revenue growth for your business.\nBuild Customer Loyalty: When your techs deliver 5-Star service and present well-structured options\, customers are more likely to trust your company and return for future needs.\nProven Results: This isn’t just another motivational seminar. Your techs will leave with practical tools they can apply immediately to increase sales and improve customer satisfaction.\n\nDon’t let your team miss out on this opportunity to sharpen their skills and start 2025 strong. Reserve your spots now for the 4-4 In-Home Service & Sales Process virtual training event!
URL:https://pathwaypartnersgroup.com/event/4-4-home-service-technician-ultimate-service-virtual-event/
LOCATION:Virtual Event ZOOM
CATEGORIES:Sales,Service
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ORGANIZER;CN="Pathway Partners Group":MAILTO:invest@pathwaypartnersgroup.com
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